Full Time Guest Service Representative

Our mission is Creating everlasting memories: One guest at a time!

Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

Comfort Inn is searching for a PM Guest Service Representatives in Dickson, TN. This individual will be responsible for attending to the needs of hotel guests, especially during check-in and check-out. This position will be Daytime (7am-3pm) or evening shift (3pm-11pm). This position will also be on call for covering call-outs.

ESSENTIAL JOB FUNCTIONS:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance during their stay.
• Provide information about the local area (e.g. directions, places to eat, etc.)
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Cleaning the front desk area.
• Maintaining daily logs and reports.
• Balancing shift work and cash drawers.
• Any other duties assigned by Supervisor.

Candidate must meet the following criteria:

• Have reliable transportation.
• Be punctual and possess a good attendance record.
• Flexible and can work mornings, evenings, weekends and holidays.
• Demonstrate strong guest service orientation and skills.
• Exhibit exceptional communication skills.
• Capable of quickly evaluating alternatives and decide on a plan of action.
• Proficiency in Microsoft Excel, Word and PowerPoint.